Your feedback is always welcomed
We always strive to give the best service we possibly can to all our customers, whether in person at our Crouch End shop, or via our on-line ordering pages at www.momentoprint.com.
And, of course, we always hope to suggest the most cost-efficient and practical paper and stock options specific to your printing, or graphic design, requirements.
Even in today’s high-pressure, on-the-go, mobile-driven environment (where all our perceptions seem to be that everything should be accessible, and available, “immediately”) we try to make the time to process all orders personally and patiently.
We aim to respond to all email enquiries within 30 minutes or so (see “when an auto-response is NOT an auto-response” )
We always check, and advise, on the quality and practical possibilities or implications of supplied digital artwork or images before proceeding to print. And, unlike many other on-line printing services and suppliers, our pre-checking and file-checking is personal . . . and offered FREE OF CHARGE.
We endeavour to resolve, or correct, minor problems or file format issues if it is possible to do so. Or, if it is not possible, we offer simple and practical advice on how those issues could be corrected, and re-supplied, in the software the files may have been originally created in.
Where conversion of supplied file formats is not possible, we believe our own Artwork creation service is one of the most cost-effective available . . . and we ALWAYS confirm full costing details before commencing production, or re-creation, of supplied files.
Sometimes, amidst the rush of production schedules . . . or perhaps just the queue of customers at our counter, or continual telephone enquiries . . . it may not be possible to attend to a specific enquiry immediately. In these cases we may ask that the details of your questions (and possibly artwork files) be emailed to us so that we may more easily, and effectively, attend to your requirements.
We always welcome customer feedback, so please feel free to complete the form below with any relevant questions or comments you may wish to make. In the interest of fairness, and also in order for us to address questions in detail, we ask you add your email address where indicated so that we may reply as promptly as possible.